Frequently Asked Questions

Frequently Asked Questions

🚚 Shipping & Delivery

How long does delivery take?
Orders are processed within 2–5 business days. Estimated delivery times:
• UAE (United Arab Emirates): 3–8 business days
• Gulf countries: 10–20 business days
• United States: 7–15 business days
• Other countries: 15–25 business days

Can I track my order?
Yes! A tracking number will be sent to your email once your order has been shipped.

Is shipping free?
Yes, we offer free shipping on orders above a certain amount. Check our Shipping Policy for details.

🔄 Returns & Refunds

What is your return policy?
We accept returns within 15 days of receiving your order, provided the item is unused and in its original packaging.

Who pays for return shipping?
The customer is responsible for return shipping costs.

When will I receive my refund?
Refunds are processed within 7–10 business days after we receive and inspect the returned item.

💳 Payments

What payment methods do you accept?
We accept major credit and debit cards (Visa, Mastercard) and other available electronic payment methods at checkout.

Is my payment secure?
Absolutely. All transactions are protected with SSL encryption to keep your data safe.

📦 Orders

Can I modify or cancel my order?
Orders can be modified or cancelled within 24 hours of placement. Contact us immediately via our Contact page.

What if I receive a damaged item?
Please contact us within 48 hours of receiving your order with photos of the damaged item and we will resolve it promptly.